FAQ's

Yes, if something sells out it would either be discontinued or Restocked. If it'a discontinued we will remove it from the website. Once we restock, we will announce the restock on Instagram as well as Facebook.
Due to some micas having more compressibility, some pans are fuller than others. However we guarantee the weight stated under the item description
We received thicker pans from the manufacture in error. Instead of shipping them back, we chose to keep them even though we would be giving more product than usual. This is to be considered as a bonus to those who receive the thick pans. We chose not to keep these pans around because they're harder to work with
Our products are handmade, so there can be some minor flaws in some or different finishes. It’s nothing to be alarmed about. We can assure you everything is 100% new
Up to 6 months but can last longer with great care & proper storage
Vegan products are stated in their description
Yes. We only test on ourselves
Baton Rouge, Louisiana USA
Yes handmade with love & tender care
Sanitation is a #1 priority here at JD Glow. We take great pride in being sanitary. Our customer's safety is 1st.
Yes, we wear our own products before releasing them. We wouldn’t sell anything to our customers we wouldn’t wear ourselves
Exclusive to JD Glow. Formulated & produced
Yes under each item description
Yes
Up to 2-5 business days (please see the shipping page for more info). However this can take longer depending on the workload
We print shipping labels in stacks. When you receive tracking, that only means your order was printed and put into que to be fulfilled. We fulfill in the order in which we receive. It can take anywhere from 2 days to 2 weeks for orders to ship depending on our workload.
3-30 days depending on the location & carrier used
USPS & DHL
Please contact us via email within 2-3 business days of receiving
Yes (rules & qualifications are to be discussed)
Yes. Return customers will get a discount code in the mail starting 5-18-16. Other codes are given out thru our affiliates or when we have sales
No we use some synthetic ingredients
Please perform a skin test prior to applying any of our products to make sure you’re not allergic or sensitive to the ingredients
You should discard of any products you have a reaction to and follow up with your physician
Please email us a picture of the broken item along with your order number# & Full Name on your account
Our lip model is Puerto Rican with Tan to Medium Skin. Her lighting source is a ring light. She Does Not use household lighting. To be on the safe side, you should choose a lip color based on the description as well as the pics online. Lip colors Do Not look the same in all light sources. Lip colors Do Not look the same on all skin tones
The color in person may differ based on the lighting on your device. Ex: iPhone lighting is different than Android lighting. So your device could be altering the color which in turn gives a false image.
Once we send refunds, you'll have to contact PayPal to retrieve the funds. Refunds usually take 3-5 business days to return to your card
Once the shipping labels are printed, tracking info is sent to you via email. You can also log into Your JD Glow Account and click on the transaction to retrieve tracking info